Quality at heipha
Our goal is to apply our knowledge and technologies to offer high quality products for microbial diagnostics that are safe, effective, and reliable.
The efforts of every employee are important to constantly develop and improve the quality of work and of production. This will contribute to increase economic success for both our company and for our customers.
We do care about long-term trusting relationships with our customers, who helped to shape the company’s contemporary profile. Attention to our customers’ needs and continous interplay are at the center of product evolution, which is pivotal to satisfy growing demands and to develop competitive products.
Provision of high quality products are as quintessential as our service, which aspires to respond to the customer in the most flexible way without delay.
To foster high standards of product quality and of personnel qualification, we commit to instructing continuously our employees. A comprehensive Quality Management is dedicated to the training and constant development of expertise to teach personal responsibility for the execution of tasks.
An integral part of our Quality Assurance philosophy is to give and accept suggestions. Mistakes are discussed contructively to prepare the ground for improvement.
Based on our long-term experience, we promote exchange of information as directly as possible as the best alternative for our customers and the company to benefit from open communication.
This credo provides the company’s goals and defines all our professional actions. It can be called upon by every employee at any time.